We aim to dispatch your order on the same day for goods that are ordered before 3pm. However please allow 3 - 5 working days for delivery.
For NEXT DAY delivery orders must be placed before 2pm and will carry an additional charge of £8.95
If you have any questions or requests concerning delivery please feel free to contact us.
We hope that you will love your purchase but if it is the case that you don't then here's what we do!!!
In the case that the goods are faulty or not as ordered they can be returned within 10 days for a full refund.
If the goods are as ordered but you are not entirely satisfied with them you may return them for an exchange or credit note (excluding delivery charges). Please return these goods within 10 days. ALL ITEMS THAT ARE RETURNED MUST BE DONE SO IN PERFECT CONDITION AND IN THEIR ORIGINAL PACKAGING.
Please ensure that returned items are packed well as we can not provide an exchange or refund for items that have been damaged in transit back to us.
All refunds will be issued to the card or payment method used to purchase, as soon as we receive the item.
Why you can feel secure shopping with us
When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use PayPal which are an industry leader in secure internet transactions. PayPal are used by thousands of other UK businesses for transaction security.
Industry leading transaction security
All transaction information passed between our website and the PayPal Payment System is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and all messages from PayPal are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to PayPal can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Internationally recognised encryption and data storage
Once on the PayPal system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.
Private network links to banks
PayPal has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
No individuals within our company or PayPal are able to decrypt transaction information or cardholder data. Their systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.